AspDotNetStorefront Support Plans, Consulting, Design and Development

Available Support

Vibe Commerce views support in three ways:

Bug fixes

While we'd like to think we never create bugs, they sometimes do occur, and we are committed to quickly resolving bugs native to our work at no additional cost.

Availability for / accessibility to support and consulting

When you go on vacation, even though you are not using your utilities, there is still some expense incurred to "keep the lights on" and "the water running." The same holds true for your ecommerce site. We've set up a couple monthly support options that provide support availability and peace of mind that you have a go to expert on your team to handle situations that arise. All support plan subscribers enjoy no minimum billings on work requests.
Click here to see monthly support availability plans below.

Hands on work

Any work or support requests are billed hourly. This includes time for discovery, consulting, design, programming and general hosting assistance.

• Support availability plan subscribers:
• Monthly billing is first deducted by the time included in plan, then billed at standard rates. No minimums.
• Non subscribers:
• Work requests are billed at current time and materials rates, with a 3-hour minimum per request

For clients requiring more resources

We offer a retainer program as well. Click to learn more.

Support Option 1:

• Cost: $150/month (per domain)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / design / programming / consulting / project discovery
  • 2 support incidents included
  • No minimum billings on work and support
  • Emergency response time: 4 hours
  • 20% off Vibe Commerce Add-On products
  • Access to project management system (additional $20/mo)
  • Site security and review, by request ($50)

This option includes basic support availability and no minimums on support and work requests. Recommended for all clients who need a reliable support channel.

Support Option 2

• Cost: $300/month (per domain)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / design / programming / consulting / project discovery
  • 2 hours of support / consulting / project discovery included (or 8-10 incidents)
  • No minimum billings on work and support
  • Emergency response time: 2 hours
  • 30% off Vibe Commerce Add-On products
  • Access to project management system
  • Monthly site review, by request ($25)

With more built in time each month, this option gives you comfortable assurance of available support with anything related to your storefront.

Support Option 3

• Cost: $500/month (per domain)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / design / programming / consulting / project discovery
  • 4 hours of support / consulting / project discovery included (or 16-20 incidents)
  • No minimum billings on work and support
  • Emergency response time: 1 hour
  • 40% off Vibe Commerce Add-On products
  • Access to project management system
  • Staging site hosting
  • Monthly site review, by request ($0)

For higher traffic and continually evolving sites, we recommend Option 3.

* Complete details are available in our Support Availability white paper
* Support Availability pricing is subject to change based on ongoing feedback, support usage, developer discretion client feedback. Time included in plans does not carry over to the next month.