AspDotNetStorefront Support Plans, Consulting, Design and Development

Available Support

Vibe Commerce views support in three ways:

Bug fixes

While we'd like to think we never create bugs, they sometimes do occur, and we are committed to quickly resolving bugs native to our work at no additional cost.

Availability for / accessibility to support and consulting

When you go on vacation, even though you are not using your utilities, there is still some expense incurred to "keep the lights on" and "the water running." The same holds true for your ecommerce site. We've set up a couple monthly support options that provide support availability and peace of mind that you have a go to expert on your team to handle situations that arise. All support plan subscribers enjoy no minimum billings on work requests.
Click here to see monthly support availability plans below.

Hands on work

Any work or support requests are billed hourly. This includes time for discovery, consulting, design, programming and general hosting assistance.

• Support availability plan subscribers:
• Billing is first deducted from time included in plan, then billed at standard rates. No minimums.
• Non subscribers:
• Work requests are billed at time and materials rates, with a 3-hour minimum per request

Support Option 1: Basic

• Cost: $75/month (1 domain)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / consulting / project discovery
  • 1 support incident included
  • No minimum billings on work and support
  • No cost AspDotNetStorefront bug fixing
  • 10% off Vibe Commerce Add-On products
  • Basecamp project management (additional $10/mo)
  • Monthly site review (additional $40/mo)

This option includes basic support availability and no minimums on support and work requests. Recommended for all clients who need a reliable support channel.

Support Option 2: Complete

• Cost: $150/month (1-3 domains)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / consulting / project discovery
  • 1 hour of support / consulting / project discovery included (or 4-5 incidents)
  • No minimum billings on work and support
  • No cost AspDotNetStorefront bug fixing
  • 20% off Vibe Commerce Add-On products
  • Basecamp project management
  • Monthly site review (additional $40/mo)

With more built in time each month, the Complete plan gives you comfortable assurance of available support with anything related to your storefront.

Support Option 3: Premier

• Cost: $300/month (1-3 domains)
• No contract: monthly, paid in advance
• Includes:
  • Availability for support / consulting / project discovery
  • 2 hours of support / consulting / project discovery included (or 9-10 incidents)
  • No minimum billings on work and support
  • No cost AspDotNetStorefront bug fixing
  • 30% off Vibe Commerce Add-On products
  • Basecamp project management
  • Optional staging site hosting with code repository
  • Monthly site review

Our Premier support option gives you a great layer of support availability, efficient project workflow and security with a hosted staging server and code repository. A monthly site review will ensure that you are keeping up with security best practices, notified of upcoming changes or available upgrades, and a general monitoring of the health of your site.

*Plan pricing is subject to change based on ongoing feedback, support usage, developer discretion client feedback. Time included in plans does not carry over to the next month.